Maintenance of applications and IT systems
ExpertLab team provides to their customers 24/7 maintenance services for critical systems with SLAs based on the business level definition of availability of customer services.
Because we understand that the availability of customer’s systems being maintained by us, has direct impact on the availability of their revenue generating services, we are prepared to provide these services in a custom time requirements and to adapt them to procedures being in place in their environments.
The range of services covers the full spectrum of maintenance required even for the most demanding systems:
- Service tickets
- Incident management
- Problem management
- Configuration management
- Change management
- Version management
- Service continuity management
- Availability management
- Capacity management
- Service level (SLA) management
We are ready to provide maintenance services both remotely and on-site at the customer premises. Depending on the number of systems and their criticality, we are able to delegate specific, permanent specialists to perform everyday administrative tasks with these systems.
For the most demanding clients, we are able to provide full service administration and maintenance of systems in. Managed Services model of operation.